Im not sure what size to get. How do the sizes run?
Sizing will vary depending on the item, please use the size chart as a general
guide. Specific details about each item is available in the product overview.
For further sizing questions, please contact us.
If I place an order today, how long will it take to arrive?
Pop Culture Nola offers standard shipping and expedited shipping. For
standard shipping, please allow 2-4 business days. For expedited shipping,
please allow 1-2 business days.
How long does it take to receive a pre-order?
Pre-orders ship within 1-2 weeks of purchase. If you order an item that is
pre-order, Pop Culture will update the product overview on the website
with the expected ship date once that information is received from our
manufacturer. If you have questions concerning your order, please contact
us via email email@example.com or via phone during business hours
I haven't received my tracking number or package. What should I do?
We apologize that your order has not been received. Please allow 2-4
business days for delivery. If you have not receive your item(s) after that time
frame, please notify us via email firstname.lastname@example.org If you did not
receive your tracking number, please be sure to check your spam and junk
folders for your tracking confirmation email. Contact us with any questions
Out of stock?
This simply means that we are sold out of a particular item. If it is still listed
on the site there is a chance that we will restock the item or take a pre0order
for future shipment of that item. If you want to know if an item will be
restocked, please contact us email@example.com
What is the return policy?
Please refer to the return policy section on our website.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the checkout page
where you will be offered shipping method choices and their prices.
Can I Pickup or Do You all Deliver?
We do not have a delivery service at this time. However, we do offer local
pickup or curbside pickup. This is when you order only and pickup locally in
lieu of having your items shipped via USPS. We are brick and mortar location
so feel free to shop in store. 4747 Earhart Blvd. New Orleans, LA 70125
What are your store hours?
Generally, our store hours are 10-7pm Monday- Thursday Friday and
Saturday 10-9pm and on Sundays 12-4pm. Holidays and Weather may
affect these hours. If in doubt please give us a call. 504-452-3091.
How do I create an account?
Click the login link at the top right hand side of our site. Enter your email
address and a password and select & create account. Simply follow the
prompts to complete setting up your account. Your information is NEVER
sold to any other company and is kept completely private. Please view our
What should I do if I received the wrong item?
If you feel you received the wrong item, please contact us via email
immediately and we will gladly assist you. We will get the issue resolved
promptly and without incident. Customer service is our top priority.
How do I share feedback about my experience?
You can email us directly firstname.lastname@example.org
Local Pickup Policy
Online orders with local pickup. Kindly wait for email confirmation that your ordered is packaged and ready for pickup. State issued identification is needed and you will need to sign confirming you received your order. Your identification or parts of it may be recorded as evidence of goods received. If someone else is picking up your order in your absence, you must text